Responsible Gaming

In Canada, we treat responsible gaming as an everyday practice, not a formality. Gambling should remain entertaining, transparent, and within limits that feel comfortable. Our focus is player safety and healthy habits, because play can become problematic.

We view gaming as conscious entertainment where control stays with you. Your psychological and financial well-being helps shape the tools we build, the way we present promotions, and the support we provide. If anything seems unclear, our team can explain practical steps you can take inside your account.

Tools that help you stay in control

We offer tools to help you plan, track, and pause play. Set limits that fit your budget and schedule, and use reminders when you want a clear checkpoint during a session.

• Deposit limits to set daily, weekly, or monthly boundaries.
• Betting, loss, wager, and session limits to support budget discipline.
• Reality checks and session reminders to prompt time and outcome reviews.
• Account history access to review deposits, withdrawals, and gaming records.

Breaks and exclusions

If gaming stops feeling fun, a break can help you reset your perspective. Time-outs and self-exclusion block access for set periods. We confirm the lock and can guide you through available account options.

• Time-outs and temporary self-exclusion from 24 hours up to 6 months.
• Self-exclusion for extended periods when a longer pause is needed.
• During exclusion, you cannot access the account or receive promotions.

Simple safety guidelines

Staying safe starts with planning before you play. Decide a time window and a spend level that fits your situation. Promotions should support entertainment, not drive decisions.

• Play with discretionary funds, never essential household money.
• Avoid chasing losses or playing when upset or fatigued.
• Balance gaming with hobbies, responsibilities, and rest.
• Keep an eye on your wallet balance and keep payment details up to date.

Warning signs to watch

Recognizing risk early helps keep gambling in a healthy place. If your patterns begin to change, consider taking a break and speaking with a professional. We can also point you to independent services in your region.

• Gambling to recover previous losses, or to make money.
• Borrowing money or using credit to fund gambling activities.
• Spending more time or money than you planned.
• Hiding activity or increasing stakes to feel the same excitement.

Quick view of options

Support, closure, and reviews

Our support agents handle responsible gaming requests sensitively and promptly. Use live chat or our site contact routes to apply limits, discuss cooling-off options, or review activity. We can also explain how promotions were applied by referring to your account history.

Permanent account closure is available through support, and remaining funds should be withdrawn first. Accounts closed for reasons other than problem gambling may be considered for reactivation, subject to review by our Responsible Gaming Department. We also apply AML and risk-control procedures, including checks on some deposits or withdrawals.

Protecting minors in Canada

We strictly prohibit gambling by anyone under 19 years of age, in line with Canadian provincial regulations. Keep access controlled at home, especially on shared devices. Parental controls can help block gambling sites when needed.

• Do not let anyone under the legal age use your account.
• Keep login and payment information secure, and log out after play.
• Consider parental control software on shared or family devices.

Soft next step

If you want more structure, you can explore limit and break options in your account at any time. If anything feels uncertain, live chat can help with guidance and practical setup.