Privacy Policy
Privacy matters, and so does control. At Crowngreen, we handle personal information with care for players in Canada.
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This Privacy Policy explains how we collect, use, share, and protect information when you visit our website or use our services. By accessing or using our website, you agree to these terms. If you do not agree, please stop using our website and services.
Effective Date: November 11, 2025
Who we serve
We provide gaming and entertainment services in Canada, including promotions and support channels. Access is intended for adults aged 19 or older, or the legal age in your jurisdiction.
We do not knowingly collect personal information from minors. If we learn that we have collected such information, we delete it promptly.
Data we may collect
We collect personal and non-personal information to operate accounts, deliver services, and maintain security. Some information is provided directly by you, and some is collected automatically when you use the site.
- Account data such as name, contact details, date of birth, and residence.
- Payment and transaction data, including deposits, withdrawals, bonus usage, and balances.
- Verification documents when required for identity, KYC, or AML procedures.
- Technical data like device identifiers, IP address, cookies, and diagnostic logs.
- Usage data such as pages visited, session duration, game interactions, and support messages.
How we use information
We process data to keep the platform reliable, protect gameplay, and meet legal obligations. We also use it to help our support team provide accurate help.
- Manage your account and handle core account activity.
- Verify identity and eligibility, including age checks and anti-fraud reviews.
- Process payments and administer promotions and bonus activations.
- Maintain platform security, performance, and fair-play monitoring.
- Provide customer support and send important service notifications.
With your consent (where required), we may send product updates or promotional messages. You can adjust preferences in-app or through support.
Cookies and similar tools
Cookies and similar technologies help keep you signed in, remember preferences, and measure site performance. You can manage cookie settings in your browser, but disabling certain cookies may reduce functionality.
Sharing and transfers
We share limited information only when needed for operations, compliance, or safety. Any partners that receive data are expected to follow privacy and security requirements.
- Payment processors and verification partners for transactions and compliance checks.
- Game providers to enable gameplay and help resolve technical issues.
- Analytics and security vendors to improve performance and prevent abuse.
- Regulators or authorities where required by law.
Your information may be processed in Canada or in other jurisdictions with different data protection laws. We take reasonable measures to protect information during international transfers.
Retention, security, and access
We keep information only as long as needed for service delivery, legal or regulatory duties, dispute handling, and enforcing terms. When information is no longer required, we securely delete or anonymize it.
In general, retention may extend up to five years after account closure or prolonged inactivity, unless longer storage is required.
Security safeguards include SSL encryption, secure server infrastructure, encryption in transit and at rest, access controls, and continuous monitoring. Access to personal information is limited to trained personnel and systems that need it for essential functions.
Your account security also depends on your choices, so we recommend using strong passwords and keeping your devices protected.
Your rights and choices
Depending on your location, you may request access, correction, deletion where legally permitted, restriction of processing, withdrawal of consent, or data portability when technically feasible. To protect accounts and prevent unauthorized requests, we may verify your identity.
| Topic | Key detail | Notes |
|---|---|---|
| Minimum age | 19+ (or legal age locally) | Minors’ data is deleted if discovered. |
| Policy effective date | November 11, 2025 | Updated dates are posted when changes occur. |
| Identity checks | KYC/AML documents | Requested in certain cases for compliance. |
| Cookie controls | Browser settings | Disabling may reduce site functionality. |
| Sharing scope | Limited operational data | Partners include payments, security, and support. |
| Retention guideline | Up to five years | May vary for legal or dispute requirements. |
| International processing | Canada and other jurisdictions | Reasonable safeguards applied. |
| Requests handling | Subject to verification | Helps prevent misuse and protects accounts. |
Contact and updates
If you have questions about this Privacy Policy, or want to exercise your rights, contact our privacy team at [email protected]. Including the word “Privacy” in your message can help route it faster.
We may update this policy due to legal, operational, or technology changes. If you continue using the website or services after updates are posted, it indicates acceptance of the revised policy.